Privacy Policy

1. Introduction
Welcome to Agile Landscapes LTD's privacy policy.

Agile Landscapes LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website (www.agilelandscapes.co.uk), contact us, or request our services. It also tells you about your privacy rights and how the law protects you.

This policy is provided in a layered format so you can click through to the specific areas set out below.

Who We Are (Data Controller)

The Data We Collect About You

How Is Your Personal Data Collected?

How We Use Your Personal Data

Disclosures of Your Personal Data

Data Security

Data Retention

Your Legal Rights

Third-Party Links

How to Complain

2. Who We Are (Data Controller)
Agile Landscapes LTD is the controller and responsible for your personal data.

Our full details are:

Full name of legal entity: Agile Landscapes LTD

Company Number: 13397025

Name of Data Protection Contact: Chris

Email address: Chris@agilelandscapes.co.uk

Postal address: Forest Row, East Sussex, United Kingdom

3. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: includes first name, last name.

Contact Data: includes property address, email address, and telephone numbers.

Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.

Usage Data: includes information about how you use our website and services.

Marketing and Communications Data: includes your preferences in receiving marketing from us.

4. How Is Your Personal Data Collected?
We use different methods to collect data from and about you, including through:

Direct interactions. You may give us your Identity and Contact Data by filling in forms (such as our "Book a Quote" form) or by corresponding with us by post, phone, or email.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment and browsing actions. We collect this personal data by using cookies and other similar technologies. Please see our section on Cookies below for further details.

5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

Where you have given us your consent.

Purpose/Activity   Type of data   Lawful basis for processing
To respond to your enquiries and provide you with a quote for our services   Identity, Contact   Performance of a contract with you
To manage our relationship with you, including scheduling and carrying out landscaping works   Identity, Contact   Performance of a contract with you
To manage payments, fees and charges   Identity, Contact   Performance of a contract with you, Legitimate interest (to recover debts)
To improve our website, services, marketing, and customer relationships   Technical, Usage   Legitimate interest (to define types of customers, to keep our website updated)
To use data analytics to improve our website and advertising   Technical, Usage   Legitimate interest
To deliver relevant website content and advertisements to you and measure the effectiveness of our advertising   Technical, Usage, Marketing   Consent (for advertising cookies)

Export to Sheets
6. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes stated in the table above:

Service Providers: such as our website developers, IT support, and marketing agencies who help us run our business.

Professional Advisers: including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. We do not sell your personal data to any third parties.

7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

9. Your Legal Rights
Under certain circumstances, you have rights under UK data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request the transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

10. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We use cookies for functionality, analytics (like Google Analytics), and advertising (like Google Ads and the Meta/Facebook Pixel). You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. A dedicated Cookie Consent banner is provided on your first visit to our site.

11. Third-Party Links
This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

12. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Chris@agilelandscapes.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.